Discover More in Our FAQ
Explore answers to your questions about our exclusive collections, ordering process, and services. For further assistance, our team is here to assist.

What types of products do you offer?
What types of products do you offer?
We offer exquisite clothing that seamlessly combines the vibrant elegance of African prints with the refined sophistication of Western fashion styles, reflecting our dedication to cultural diversity and modern design.
How can I place an order?
How can I place an order?
You can easily place an order through our website. Simply browse our collections, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout to complete your order.
What payment methods do you accept?
What payment methods do you accept?
We accept various payment methods, including credit and debit cards, PayPal, and other secure online payment options.
Do you offer international shipping?
Do you offer international shipping?
Yes, we offer international shipping to many countries.
What is your return policy?
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your item, you can return it within 15 days of receiving your order for a refund or exchange, provided the item is unworn and in its original condition. Please refer to our Returns & Refund policies for more details.
How do I care for my garments?
How do I care for my garments?
To maintain the quality and longevity of your clothing, we recommend following the care instructions provided on the garment labels. Information can as well be found here
Are your products ethically sourced?
Are your products ethically sourced?
Yes, we prioritize sustainability and ethical practices in our production process. We work closely with our production team to ensure fair labour practices and eco friendly materials.
How can I stay updated on new collections and promotions?
How can I stay updated on new collections and promotions?
To stay informed about our latest collections, promotions, and events, subscribe to our newsletter and follow us on social media.
How can I contact customer service?
How can I contact customer service?
If you have any questions or need assistance, please feel free to reach out to our customer service team via our Contact Us page or email us at support@westmerge.com. We’re here to assist!
What sizes do you offer?
What sizes do you offer?
We offer a range of sizes for our clothing to accommodate diverse body types. Please refer to our sizing chart on the product page for specific measurements and guidance on choosing the right size.
Can I track my order?
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s status on our shipping partner’s website or simply click on the tracking number in your email to be directed there.
What if my item is out of stock?
What if my item is out of stock?
Our collections are limited, and certain items may sell out quickly. If an item is out of stock, please contact us directly for information about custom-made garments or to inquire about potential restocks.
Do you have a physical store?
Do you have a physical store?
Currently, we operate as an online store. However, we may participate in pop-up events and markets. Follow us on social media for updates on any upcoming events.