Learn About Our Shipping Policies
Thank you for shopping with us. Your satisfaction is our priority, and we are committed to
providing a seamless shopping experience. Please read our detailed shipping policy.
Shipping Destinations
Shipping Destinations
We ship our products worldwide. Whether you are located in Europe or beyond, we’ve got you covered. Within Europe, we use PPL, while DHL Express handles shipments to destinations outside Europe.
Order Processing Time
Order Processing Time
Orders are typically processed within 1-2 business days. Please note that this timeline may vary during peak seasons or promotional periods. Once your order is processed, you will receive a confirmation email with tracking details.
Estimated Delivery Times
Estimated Delivery Times
Europe (PPL) and outside Europe (DHL Express) – 2 to 7 business days from the date of dispatch.
Customs and Duties
Customs and Duties
Customs duties and taxes may be applicable in some countries. These fees are determined by your local customs authority and are the responsibility of the recipient. Please contact your local customs office for more information.
Tracking Your Order
Tracking Your Order
Once your order is dispatched, we will send you an email with a tracking number. You can use this number to track your order’s progress on the shipping carrier’s website.
Returns and Exchanges
Returns and Exchanges
If you encounter any issues with your shipment or have questions about our return policy, please refer to our “Return and Refund Policy” or contact our customer service team at support@westmerge.com